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AI Transparency

AI TRANSPARENCY & DATA USE NOTICE

Last Updated: 23-6-2026

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1. INTRODUCTION

Human Balance AI uses artificial intelligence ("AI") technologies within certain products, services, and applications.

This notice explains how AI systems may be used and how data may be processed in connection with those services.

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2. HOW AI IS USED

AI may be used to:

  • Generate personalised insights;

  • Analyse user inputs;

  • Create summaries;

  • Support coaching programmes;

  • Recommend content;

  • Assist customer support;

  • Produce wellbeing-related reports.

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3. USER INPUTS

When you interact with AI-powered services, we may process:

  • Questions;

  • Messages;

  • Prompts;

  • Uploaded content;

  • User preferences;

  • Feedback.

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4. AI OUTPUTS

AI-generated outputs are intended for informational purposes only.

AI outputs:

  • May contain inaccuracies;

  • May be incomplete;

  • Are not professional advice;

  • Should not be relied upon without independent verification where appropriate.

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5. HUMAN OVERSIGHT

Human Balance AI may review AI-generated outputs for:

  • Quality assurance;

  • Safety monitoring;

  • Service improvement;

  • Regulatory compliance.

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6. MODEL IMPROVEMENT

Where permitted by law and user choices, anonymised or aggregated information may be used to:

  • Improve AI systems;

  • Improve service performance;

  • Develop new features;

  • Enhance user experiences.

Personal data will not be used for AI model training where consent is required unless such consent has been obtained.

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7. AUTOMATED DECISION-MAKING

Human Balance AI does not make decisions producing legal or similarly significant effects solely through automated processing unless:

  • Required by law;

  • Explicitly authorised by the user; or

  • Supported by an appropriate legal basis under UK GDPR.

Where applicable, users may request human review of significant decisions.

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8. DATA SECURITY

AI-related data is protected using appropriate technical and organisational safeguards designed to protect confidentiality, integrity, and availability.

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9. USER CHOICES

Users may:

  • Request access to personal data;

  • Request deletion where applicable;

  • Object to processing;

  • Withdraw consent where processing relies upon consent.

Requests should be submitted using the contact details in our Privacy Policy.

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