EULA

End User License Agreement (EULA)

Last Updated: 23-6-2026

This End User License Agreement ("License Agreement") is a legal agreement between you ("End-User" or "You") and HumanBalance.ai, a company registered in the United Kingdom, located at [Insert Company Address Here] (“Licensor”). This License Agreement governs your use of the HumanBalance.ai application ("Licensed Application") provided to you via Apple's App Store and Google Play Store (collectively referred to as "Services").

By downloading or accessing the Licensed Application, you agree to be bound by all the terms of this License Agreement. If you do not agree to these terms, do not download or use the Licensed Application.

The parties acknowledge that the Services are not a party to this License Agreement and are not responsible for any warranties or liabilities with respect to the Licensed Application. HumanBalance.ai is solely responsible for the Licensed Application and its content.

This License Agreement may not conflict with the latest terms of service set forth by the App Store or Play Store ("Usage Rules"). HumanBalance.ai acknowledges reviewing these Usage Rules, affirming alignment with this License Agreement.

The Licensed Application is licensed to you for use on devices that run on Apple's iOS or MacOS, or Google’s Android operating system only.

TABLE OF CONTENTS

Section 1 – The Application
Section 2 - Scope of Licence
Section 3 - Technical Requirements
Section 4 - Maintenance and Support
Section 5 - Use of Data
Section 6 - User Generated Contributions
Section 7 - Contribution Licence
Section 8 - Liability
Section 9 - Warranty
Section 10 - Product Claims
Section 11 - AI Services
Section 12- Superpatch
Section 13 – Legal Compliance
Section 14 – Contact Information
Section 15 – Termination
Section 16 – Third-Party Terms and Beneficiary Rights
Section 17 – Intellectual Property Rights
Section 18 – Applicable Law and Jurisdiction
Section 19 – Miscellaneous

1. THE APPLICATION

The HumanBalance.ai application ("Licensed Application") is software designed to promote wellbeing by managing pain and enhancing movement capabilities. The Licensed Application is developed for mobile devices running on iOS and Android platforms.

The Licensed Application is not tailored to comply with specific healthcare regulations (e.g., Health Insurance Portability and Accountability Act (HIPAA)). If your use of the Licensed Application is subject to any applicable law, you may not use this Licensed Application.

2. SCOPE OF LICENSE

2.1 You are granted a non-exclusive, non-transferable, non-sublicensable license to install and use the Licensed Application on devices that you own or control, as permitted by the Usage Rules.

2.2 This License governs any updates provided by the Licensor that replace, repair, or supplement the Licensed Application unless a separate license applies.

2.3 You may not share, sell, rent, lease, or distribute the Licensed Application. Use by family accounts via Family Sharing requires prior written consent from HumanBalance.ai.

2.4 You may not reverse engineer, decompile, modify, or create derivative works from the Licensed Application without prior written consent.

2.5 You may only create backup copies of the Licensed Application on devices you own for your personal use, provided you adhere to applicable laws and terms.

2.6 Violations of this License Agreement may result in legal action from HumanBalance.ai.

2.7 HumanBalance.ai reserves the right to modify licensing terms at any time.

2.8 You must comply with applicable third-party terms while using the Licensed Application.

3. TECHNICAL REQUIREMENTS

3.1 The Licensed Application requires a minimum firmware version specified by the Licensor. It is recommended to use the latest available version.

3.2 While the Licensor will make efforts to ensure compatibility with updated firmware, it is your responsibility to confirm your device meets the technical specifications.

3.3 The Licensor reserves the right to modify technical specifications as needed.

4. MAINTENANCE AND SUPPORT

4.1 HumanBalance.ai is solely responsible for providing maintenance and support for the Licensed Application. Any inquiries can be directed to the email listed in the app store overview.

4.2 The Services have no obligation to provide support for the Licensed Application.

5. USE OF DATA

You acknowledge that the Licensor may access your data when using the Licensed Application. The use of personal information by the Licensor is governed by our privacy policy located at [Insert Privacy Policy URL].

6. USER-GENERATED CONTRIBUTIONS

The Licensed Application may permit you to create, upload, submit, share, publish, transmit, or otherwise make available content, including text, comments, reviews, images, videos, feedback, messages, profile information, or other materials ("Contributions").

By submitting Contributions, you represent and warrant that:

a. You own or have all necessary rights, licences, permissions, and consents to submit the Contributions;

b. Your Contributions do not infringe any copyright, trademark, patent, database right, privacy right, confidentiality obligation, or other rights of any third party;

c. Your Contributions are accurate and not misleading;

d. Your Contributions comply with all applicable laws and regulations;

e. Your Contributions do not contain unlawful, defamatory, threatening, abusive, discriminatory, obscene, offensive, or harmful content;

f. Your Contributions do not contain malware, viruses, malicious code, or other harmful components.

HumanBalance.ai reserves the right, but not the obligation, to review, monitor, edit, remove, refuse, or restrict access to any Contributions at its sole discretion.

7. CONTRIBUTION LICENCE

By submitting Contributions through the Licensed Application, you grant HumanBalance.ai a worldwide, non-exclusive, royalty-free, transferable, sublicensable licence to use, reproduce, modify, adapt, publish, distribute, display, and otherwise utilise your Contributions for the purposes of operating, improving, promoting, and developing the Licensed Application and related services.

You retain ownership of your Contributions.

This licence shall continue for as long as reasonably necessary for HumanBalance.ai to operate and provide the Services, subject to applicable law and our Privacy Policy.

8. LIABILITY

Nothing in this Agreement excludes or limits liability that cannot legally be excluded or limited under the laws of England and Wales, including liability for:

Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation;
Any other liability which cannot be excluded under applicable law.

Subject to the above:

a. The Licensed Application is provided on an "as is" and "as available" basis.

b. HumanBalance.ai shall not be liable for any indirect, incidental, consequential, special, punitive, or economic loss, including loss of profits, business interruption, loss of data, loss of goodwill, or loss of opportunity.

c. HumanBalance.ai's total aggregate liability arising out of or relating to this Agreement shall not exceed the amount paid by you (if any) for use of the Licensed Application during the twelve months immediately preceding the event giving rise to the claim.

d. HumanBalance.ai shall not be responsible for failures caused by third-party networks, app stores, operating systems, internet service providers, device manufacturers, or force majeure events.

9. WARRANTY DISCLAIMER

To the fullest extent permitted by law, HumanBalance.ai disclaims all warranties, conditions, representations, and guarantees, whether express, implied, statutory, or otherwise, including implied warranties of:

Merchantability;
Satisfactory quality;
Fitness for a particular purpose;
Accuracy;
Availability;
Non-infringement.

HumanBalance.ai does not warrant that:

The Licensed Application will operate uninterrupted or error-free;
Defects will be corrected;
The Licensed Application will meet your requirements;
The Licensed Application will be compatible with all devices or operating systems.

Your statutory consumer rights remain unaffected.

10. PRODUCT CLAIMS AND HEALTH DISCLAIMER

HumanBalance.ai provides wellbeing-related information and may facilitate access to products supplied by third parties, including SuperPatch® products.

The Licensed Application:

Does not provide medical advice;
Does not diagnose, treat, cure, prevent, or mitigate disease;
Does not establish a healthcare professional-patient relationship;
Is not intended as a substitute for professional medical advice.

Any health, wellness, performance, movement, recovery, or lifestyle information is provided for educational and informational purposes only.

You should always consult a qualified healthcare professional before making decisions relating to your health or wellbeing.

If you believe you are experiencing a medical emergency, contact emergency services immediately.

HumanBalance.ai is responsible for addressing any claims relating to the Licensed Application, including product liability claims, legal compliance claims, and consumer protection claims, to the extent required by applicable law.

11. AI SERVICES AND AUTOMATED INSIGHTS

The Licensed Application may incorporate artificial intelligence ("AI"), machine learning systems, predictive analytics, recommendation engines, automated decision-support tools, or similar technologies (collectively, "AI Services").

11.1 Informational Use Only

Any information, recommendations, summaries, insights, assessments, reports, scores, alerts, or outputs generated by AI Services are provided solely for informational and educational purposes.

AI-generated outputs:

Are not professional medical advice;
Are not healthcare advice;
Are not diagnostic tools;
Are not treatment recommendations;
Should not be relied upon as a substitute for professional judgement.

11.2 No Guarantee of Accuracy

While HumanBalance.ai seeks to provide useful and reliable AI Services, you acknowledge that:

AI-generated outputs may contain inaccuracies, errors, omissions, biases, or incomplete information;
AI outputs are generated using algorithms and available data and may not reflect your individual circumstances;
HumanBalance.ai does not guarantee the accuracy, completeness, reliability, or suitability of AI-generated outputs.

You remain solely responsible for evaluating and verifying any information provided through AI Services before acting upon it.

11.3 Human Oversight

You should not make decisions relating to:

Medical treatment;
Health conditions;
Medication;
Mental health care;
Financial decisions;
Legal matters; or
Any matter with significant consequences

solely on the basis of AI-generated outputs without obtaining appropriate professional advice.

11.4 Service Improvements

HumanBalance.ai may use anonymised, aggregated, or de-identified usage data to improve the performance, functionality, and accuracy of AI Services in accordance with our Privacy Policy and applicable data protection laws.

11.5 AI Availability

HumanBalance.ai reserves the right to modify, suspend, discontinue, update, or replace any AI Service feature at any time without liability.

12. SUPERPATCH® PRODUCTS AND THIRD-PARTY INTEGRATIONS

HumanBalance.ai may offer, promote, recommend, facilitate access to, or integrate with products and services supplied by SuperPatch® and other third-party providers ("Third-Party Products").

12.1 Independent Third-Party Products

SuperPatch® products are manufactured, supplied, and controlled by their respective owners and suppliers.

HumanBalance.ai acts as an authorised affiliate, reseller, distributor, or integration partner, as applicable, but is not the manufacturer of SuperPatch® products unless expressly stated otherwise.

12.2 Product Information

Information displayed within the Licensed Application regarding SuperPatch® products may be provided by the manufacturer or authorised suppliers.

HumanBalance.ai makes reasonable efforts to ensure such information is current but does not warrant that all product descriptions, specifications, availability information, testimonials, or marketing materials are complete, accurate, or up to date.

12.3 No Medical Claims

Nothing within the Licensed Application shall be interpreted as a claim that SuperPatch® products or any associated products:

Diagnose disease;
Treat disease;
Cure disease;
Prevent disease;
Mitigate disease; or
Constitute regulated medical treatment,

unless expressly authorised under applicable laws and regulations.

Any statements regarding wellbeing, performance, movement, comfort, recovery, lifestyle, balance, focus, or similar benefits should be interpreted only as general wellness information.

12.4 Third-Party Terms

Your purchase, use, or interaction with SuperPatch® products may be subject to separate terms, conditions, warranties, privacy notices, return policies, and customer agreements issued by SuperPatch® or other third parties.

You agree to comply with any applicable third-party terms.

12.5 Returns and Refunds

Where products are supplied, fulfilled, or administered by SuperPatch® or its authorised fulfilment partners, returns, exchanges, refunds, satisfaction guarantees, and warranty claims shall be governed by the applicable SuperPatch® policies in force at the time of purchase.

HumanBalance.ai may assist in facilitating communications but does not independently modify or extend the manufacturer's return rights.

12.6 Third-Party Services

The Licensed Application may contain links to third-party websites, platforms, applications, payment providers, wearable devices, or external services.

HumanBalance.ai is not responsible for:

Third-party content;
Third-party products;
Third-party availability;
Third-party security practices; or
Any loss arising from your use of third-party services.

Your use of such services is entirely at your own risk and subject to the third party's own terms and policies.

12.7 Limitation of Responsibility

To the fullest extent permitted by law, HumanBalance.ai shall not be liable for any loss, injury, damage, claim, or expense arising from:

The manufacture or performance of third-party products;
Product defects attributable to third-party manufacturers;
Product recalls;
Third-party service interruptions; or
Reliance upon information supplied by third parties.

Nothing in this clause excludes any statutory consumer rights that cannot lawfully be excluded under applicable law.

13. LEGAL COMPLIANCE

You represent and warrant that:

You are not located in a country subject to UK, US, EU, or other applicable trade sanctions;
You are not listed on any governmental list of prohibited or restricted persons;
Your use of the Licensed Application complies with all applicable laws and regulations.

You agree not to use the Licensed Application in any manner that would violate applicable law.

14. CONTACT INFORMATION

If you have questions regarding this Agreement, please contact:

HumanBalance.ai

Registered Company Name: Human Balance Limited

Registered Office Address: 167-169Great Portland Street, 5th Floor, London, W1W 5PF

Email: rob@humanbalance.ai

Website: www.humanbalance.ai

15. TERMINATION

This Agreement remains effective until terminated by you or HumanBalance.ai.

HumanBalance.ai may suspend or terminate your access immediately if:

You breach this Agreement;
You misuse the Licensed Application;
We reasonably believe continued access poses a legal, security, or operational risk.

Upon termination:

All rights granted to you under this Agreement shall immediately cease;
You must stop using the Licensed Application;
You must delete all copies of the Licensed Application from your devices.

Sections intended to survive termination shall continue in force.

16. THIRD-PARTY TERMS AND BENEFICIARY RIGHTS

You acknowledge that the Licensed Application may incorporate or interact with third-party software, services, hardware, websites, APIs, wearable devices, and platforms.

Your use of such third-party services may be subject to separate terms and conditions.

HumanBalance.ai is not responsible for third-party products or services.

Apple Inc., Google LLC, and their subsidiaries shall be third-party beneficiaries of this Agreement and shall have the right to enforce this Agreement against you where applicable.

17. INTELLECTUAL PROPERTY RIGHTS

The Licensed Application, including all software, content, trademarks, logos, designs, graphics, databases, functionality, source code, text, audio, video, and other materials, is owned by or licensed to HumanBalance.ai and protected by intellectual property laws.

Except as expressly permitted under this Agreement, you may not:

Copy;
Reproduce;
Modify;
Distribute;
Sell;
Licence;
Reverse engineer;
Exploit;

any part of the Licensed Application without prior written permission.

All rights not expressly granted are reserved.

18. APPLICABLE LAW AND JURISDICTION

This Agreement shall be governed by and construed in accordance with the laws of England and Wales.

If you are a consumer residing in the United Kingdom, you may bring proceedings in the courts of the part of the United Kingdom in which you reside.

If you are a business user, the courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or relating to this Agreement.

19. MISCELLANEOUS

19.1 Entire Agreement

This Agreement, together with our Terms of Use, Privacy Policy, Acceptable Use Policy, and any policies referenced herein, constitutes the entire agreement between you and HumanBalance.ai regarding the Licensed Application.

19.2 Severability

If any provision of this Agreement is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

19.3 No Waiver

Failure by HumanBalance.ai to enforce any provision shall not constitute a waiver of that provision or any other rights.

19.4 Assignment

HumanBalance.ai may assign or transfer its rights and obligations under this Agreement without restriction. You may not assign your rights without our prior written consent.

19.5 Changes to this Agreement

HumanBalance.ai may update this Agreement from time to time. Material changes will be notified through the Licensed Application, website, or other appropriate means. Continued use of the Licensed Application following such changes constitutes acceptance of the revised Agreement.

19.6 Electronic Communications

You agree that communications, notices, disclosures, and agreements provided electronically satisfy any legal requirement that such communications be in writing.