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Health & Wellbeing Data 

HEALTH & WELLNESS DATA PROCESSING NOTICE

Last Updated: 23-6-2026

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1. PURPOSE

Human Balance AI provides wellbeing, performance, movement, educational, coaching, and AI-assisted services.

Some information provided by users may relate to physical wellbeing, lifestyle, movement habits, recovery goals, sleep patterns, performance objectives, or other personal wellbeing information.

This notice explains how such information is handled.

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2. INFORMATION WE MAY PROCESS

Depending on the services used, we may process:

  • Wellness goals

  • Movement and activity information

  • Lifestyle information

  • Coaching information

  • User assessments

  • Wellbeing questionnaires

  • User-generated notes

  • AI-generated wellbeing reports

We do not intentionally collect medical records, diagnoses, prescriptions, treatment plans, or clinical healthcare records unless specifically required for a service and supported by an appropriate legal basis.

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3. SPECIAL CATEGORY DATA

Certain wellbeing information may constitute Special Category Data under UK GDPR.

Where Special Category Data is processed, Human Balance AI relies upon:

  • Explicit consent;

  • Provision of requested services;

  • Other lawful grounds permitted by UK GDPR.

Users may withdraw consent at any time, subject to legal and operational requirements.

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4. PURPOSES OF PROCESSING

We process wellbeing information to:

  • Deliver requested services;

  • Generate reports and insights;

  • Provide coaching support;

  • Improve user experiences;

  • Deliver AI-assisted recommendations;

  • Improve service functionality;

  • Comply with legal obligations.

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5. NO MEDICAL USE

Human Balance AI services are not intended to:

  • Diagnose disease;

  • Treat disease;

  • Cure disease;

  • Prevent disease;

  • Replace professional healthcare advice.

Users should seek qualified medical advice for health concerns.

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6. SECURITY

Health and wellbeing-related information receives enhanced security protections including:

  • Access controls;

  • Encryption where appropriate;

  • Staff confidentiality obligations;

  • Secure cloud storage measures.

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7. RETENTION

Wellbeing-related information is retained only for as long as reasonably necessary to provide services, comply with legal obligations, and resolve disputes.

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8. YOUR RIGHTS

You retain all applicable UK GDPR rights regarding your personal information, including rights of access, correction, restriction, erasure, portability, and objection.

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