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Returns

RETURNS & REFUNDS POLICY

Last Updated: 23-6-2026

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1. INTRODUCTION

Thank you for shopping with Human Balance AI.

We want you to be satisfied with your purchase. This Returns & Refunds Policy explains your rights and the procedures for returning products purchased through www.humanbalance.ai.

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This Policy should be read together with our Terms of Use, Shipping & Delivery Policy, and Privacy Policy.

Nothing in this Policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable UK consumer protection legislation.

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2. HUMAN BALANCE AI AS A SUPERPATCH® AFFILIATE AND RESELLER

Human Balance AI acts as an authorised affiliate and reseller of SuperPatch® products.

Orders for SuperPatch® products may be fulfilled, shipped, and administered directly by SuperPatch®, its affiliated companies, or authorised fulfilment partners.

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Accordingly, all returns, refunds, exchanges, replacement requests, satisfaction guarantees, and product return eligibility relating to SuperPatch® products shall be governed by the applicable SuperPatch® Returns Policy in effect at the time of purchase.

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Where there is any inconsistency between this Policy and the SuperPatch® Returns Policy, the SuperPatch® Returns Policy shall apply to SuperPatch® products.

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Human Balance AI will assist customers with return enquiries and will liaise with SuperPatch® where reasonably required.

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3. UK CONSUMER CANCELLATION RIGHTS

If you are a consumer resident in the United Kingdom or European Economic Area and purchase products online, you may have the legal right to cancel your order within fourteen (14) days of receiving the goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

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To exercise your right to cancel:

  • You must notify us within 14 days of receiving the goods.

  • Goods should be returned within 14 days of notifying us of cancellation.

  • Products must be returned in a condition consistent with reasonable inspection by a consumer.

Refunds may be reduced if goods have been handled beyond what is necessary to establish their nature, characteristics, and functioning.

Certain products may be excluded from cancellation rights where permitted by law, including sealed products that are unsuitable for return for health protection or hygiene reasons once opened.

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4. SUPERPATCH® PRODUCT RETURNS

For purchases of SuperPatch® products:

  • Return eligibility is determined in accordance with the SuperPatch® Returns Policy.

  • Any satisfaction guarantee, trial period, exchange programme, replacement programme, or refund offer is administered in accordance with SuperPatch®'s published terms.

  • Return authorisations, shipping instructions, and refund approvals may be issued directly by SuperPatch® or its designated fulfilment provider.

Customers should review the applicable SuperPatch® Returns Policy before making a purchase.

Human Balance AI does not independently extend, modify, or replace any return rights offered by SuperPatch®.

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5. DAMAGED, FAULTY, OR INCORRECT ITEMS

If you receive:

  • A damaged item;

  • A defective product;

  • An incorrect item; or

  • Goods that do not conform to your order, please contact us as soon as reasonably possible after delivery.

We may request:

  • Your order number;

  • Photographs of the item and packaging;

  • A description of the issue; and

  • Any additional information reasonably required to investigate the claim.

Where a product is found to be faulty, damaged, or not as described, your statutory rights under UK consumer law will apply.

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6. RETURN PROCESS

To initiate a return request, cancellation request, or product issue enquiry, please contact Human Balance AI using the contact details provided below.

Where your order was fulfilled by SuperPatch®, we may direct you to the appropriate SuperPatch® returns process or assist in coordinating communications with their customer support team.

You should not return products until return instructions have been provided.

Unauthorised returns may result in delays in processing.

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7. REFUNDS

Where a refund is approved:

  • Refunds will be made using the original payment method wherever possible.

  • Refunds will generally be processed within 14 days of approval or receipt of returned goods, as required by applicable law.

  • Processing times may vary depending on your payment provider, bank, or card issuer.

Where SuperPatch® administers the refund directly, processing times will be subject to their operational procedures.

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8. NON-RETURNABLE ITEMS

Certain products may not be eligible for return where permitted by law, including:

  • Opened products supplied in sealed packaging for health protection or hygiene reasons;

  • Products damaged through misuse or neglect;

  • Products not purchased through Human Balance AI;

  • Items excluded under the applicable SuperPatch® Returns Policy.

Any such exclusions will not affect your statutory rights relating to faulty, misdescribed, or defective goods.

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9. STATUTORY RIGHTS

Nothing in this Policy excludes, limits, or restricts any rights that consumers may have under:

  • The Consumer Rights Act 2015;

  • The Consumer Contracts Regulations 2013;

  • The Consumer Protection Act 1987; or

  • Any other applicable consumer protection laws.

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10. CONTACT US

For returns, refunds, cancellations, or product enquiries, please contact:

Human Balance AI

Website: www.humanbalance.ai

Email: rob@humanbalance.ai

Contact Form: www.humanbalance.ai/contact

Where necessary, Human Balance AI may coordinate directly with SuperPatch® and its fulfilment partners to assist in resolving your enquiry.

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