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Terms and Conditions

Terms and Conditions for HumanBalance.ai

Last Updated: 23-6-2026

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AGREEMENT TO OUR LEGAL TERMS

These Terms and Conditions ("Terms") constitute a legally binding agreement between you, whether personally or on behalf of an entity ("you"), and HumanBalance.ai ("Company," "we," "us," "our"), concerning your access to and use of our website (the "Website") and associated services (the "Services"). By accessing or using our Services, you agree to be bound by these Terms. IF YOU DO NOT AGREE WITH THESE TERMS, YOU ARE PROHIBITED FROM USING OUR SERVICES AND MUST DISCONTINUE USE IMMEDIATELY.

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Contact Information:

You can contact us at:

  • Email: rob@humanbalance.ai

  • Address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF

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1. OUR SERVICES

Our Services include a wellbeing application designed to assist users in reducing pain and increasing movement through computer vision technology, pose estimation, and associated exercise recommendations.

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By using the Services, you agree that you are solely responsible for compliance with any laws and regulations that apply to you. The Services are not tailored to comply with specific industry regulations, including but not limited to the Health and Safety at Work Act 1974 or any other applicable regulatory frameworks.

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2. INTELLECTUAL PROPERTY RIGHTS

We own the intellectual property rights in our Services, including all content, designs, features, and functionality (collectively, "Content"). All Content is protected by intellectual property laws. You are granted a limited, non-exclusive, revocable license to access our Services and use the Content solely for personal, non-commercial use. No part of our Services may be reproduced, distributed, modified, or exploited for any commercial purpose without our express prior written permission.

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3. USER REPRESENTATIONS

By using the Services, you represent and warrant that:

  • You are at least 16 years of age, or you have obtained parental consent.

  • All registration information you provide is true, accurate, current, and complete.

  • You will maintain the accuracy of such information and promptly update it as necessary.

  • You will not access the Services through automated or non-human means.

  • You will not use the Services for any illegal or unauthorised purpose.

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4. USER REGISTRATION

You may be required to create an account to use certain features of the Services. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

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5. PURCHASES AND PAYMENT

We may offer premium Services for purchase. You agree to provide accurate payment information and to promptly update your account information as necessary. All transactions are processed in GBP unless otherwise stated. We reserve the right to refuse any order for any reason.

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6. FREE TRIAL

We may offer a free trial of our Services for a limited period. The free trial will automatically convert to a paid subscription unless you cancel before the trial period ends.

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7. CANCELLATION

You can cancel your subscription at any time through your account settings. Cancellation will take effect at the end of the current billing cycle.

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8. SOFTWARE

If you access the Services via downloadable software or application, you receive a limited license to use it in accordance with these Terms. You may not reverse engineer, distribute, or modify any software without our express written consent.

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9. PROHIBITED ACTIVITIES

As a user of the Services, you agree not to:

  • Engage in any conduct that is unlawful, harmful, abusive, or otherwise objectionable.

  • Use the Services to harass, threaten, or otherwise violate the rights of any individual.

  • Interfere with or disrupt the Services or servers connected to the Services.

  • Violate any applicable laws or regulations.

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10. USER GENERATED CONTRIBUTIONS

You may have the opportunity to create, submit, or post content through the Services ("Contributions"). You grant us a worldwide, non-exclusive, royalty-free license to use, modify, publish, and distribute your Contributions in connection with the Services.

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11. CONTRIBUTION LICENSE

You retain all rights to your Contributions but grant us the right to use them as described in this section. You represent and warrant that your Contributions do not infringe any third-party rights.

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12. PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy, which is incorporated by reference into these Terms. By using the Services, you agree to our data practices as outlined in our Privacy Policy.

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13. TERM AND TERMINATION

These Terms remain in effect while you use the Services. We reserve the right to terminate or suspend your access to the Services at any time, without notice, for any reason.

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14. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to modify or discontinue any aspect of the Services at any time. We do not guarantee that our Services will be available at all times. We are not liable for any loss or damage caused by your inability to access or use the Services during any downtime or discontinuance. You acknowledge that we have no obligation to maintain or support the Services or to supply any corrections, updates, or releases in connection with the Services.

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15. GOVERNING LAW

These Terms and any disputes arising out of or related to them will be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.

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16. DISPUTE RESOLUTION

Informal Negotiations: To expedite resolution and control the cost of any dispute, we encourage you to first attempt to negotiate any dispute informally. Informal negotiations will commence upon written notice from one party to the other.

Binding Arbitration: If any dispute cannot be resolved through informal negotiation, it shall be resolved by binding arbitration in accordance with the rules of the UK Arbitration Act 1996. The arbitration shall be conducted by a single arbitrator appointed in accordance with those rules. The arbitration will be held in London, England, unless the parties agree otherwise.

You hereby consent to the jurisdiction of the courts of England and Wales. If you prefer to resolve your disputes in court rather than arbitration, you may do so in the courts of England or Wales. You retain the right to seek injunctive relief in the courts of England and Wales as necessary.

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17. CORRECTIONS

There may be information on our Website that contains typographical errors, inaccuracies, or omissions, including descriptions, prices, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information at any time without prior notice.

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18. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED.

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19. LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF OUR SERVICES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WILL AT ALL TIMES BE LIMITED TO THE AMOUNT YOU PAID, IF ANY, TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING.

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20. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless HumanBalance.ai, its affiliates, and their respective officers, agents, and employees from and against any claims, damages, liabilities, losses, or expenses, including reasonable legal fees, arising out of or in connection with your use of the Services, any Contributions you provide, or your violation of these Terms.

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21. USER DATA

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data related to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services.

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22. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

You consent to receive electronic communications from us. You agree that all agreements, notices, disclosures, and other communications provided to you electronically will satisfy any legal requirement that such communications be in writing.

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23. MISCELLANEOUS

These Terms and our Privacy Policy constitute the entire agreement between you and HumanBalance.ai regarding your use of the Services. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions will still apply.

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24. CONTACT US

For any questions about these Terms, please contact us at:

  • Email: rob@humanbalance.ai

  • Address:167-169 Great Portland Street, 5th Floor, London, W1W 5PF

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