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Shipping

SHIPPING & DELIVERY POLICY

Last Updated:23-6-2026

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1. INTRODUCTION

This Shipping & Delivery Policy forms part of the Terms of Use for Human Balance AI and should be read together with our Terms of Use, Returns & Refunds Policy, and Privacy Policy.

This Policy applies to all purchases made through www.humanbalance.ai.

Human Balance AI acts as an authorised reseller of SuperPatch® products. Orders may be fulfilled and shipped directly by SuperPatch, its affiliated companies, warehouses, or authorised third-party logistics providers on our behalf.

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2. SHIPPING AND ORDER FULFILMENT

When you place an order through www.humanbalance.ai, your order may be processed and fulfilled by SuperPatch® or its designated fulfilment partners under the shipping policy of Superpatch. 

Product availability, shipping methods, delivery estimates, and fulfilment locations may vary depending on:

  • The destination country;

  • Product availability;

  • Warehouse inventory levels;

  • Customs requirements; and

  • Carrier capacity.

We reserve the right to use different shipping carriers and fulfilment providers to complete your order.

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3. SHIPPING CHARGES

Shipping charges are calculated at checkout and will be displayed before you complete your purchase.

Shipping costs may vary depending on:

  • Delivery destination;

  • Order value;

  • Product quantity;

  • Selected shipping method; and

  • Any promotional offers in effect at the time of purchase.

Any free shipping promotions offered by Human Balance AI or SuperPatch® are subject to the terms and conditions stated at the time of the promotion.

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4. DELIVERY TIMES

Estimated delivery times are provided for guidance only and are not guaranteed.

Typical delivery estimates may vary depending on your location and the shipping service selected at checkout.

Delivery times begin once your order has been processed and dispatched, not when the order is placed.

While we and our fulfilment partners make every effort to deliver orders within estimated timeframes, delays may occur due to:

  • Customs clearance procedures;

  • Carrier delays;

  • Severe weather conditions;

  • Public holidays;

  • Supply chain disruptions; or

  • Circumstances beyond our reasonable control.

For customers in the United Kingdom and European Economic Area, nothing in this Policy affects your statutory consumer rights.

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5. INTERNATIONAL SHIPPING

Human Balance AI and its fulfilment partners may ship to selected international destinations.

International customers acknowledge and agree that:

  • Import regulations vary by country.

  • Customs inspections may cause delivery delays.

  • Import duties, VAT, GST, customs fees, brokerage fees, and other local charges may apply.

  • Such charges are the responsibility of the customer unless expressly stated otherwise at checkout.

Human Balance AI and SuperPatch® have no control over customs processes or charges imposed by local authorities.

Customers are responsible for ensuring that the products ordered comply with local laws and import regulations in their country.

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6. ORDER TRACKING

Where tracking information is available, you will receive shipping confirmation and tracking details once your order has been dispatched.

Tracking updates are provided by the relevant shipping carrier and may not update immediately.

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7. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate delivery information at checkout.

Human Balance AI is not responsible for delays, failed deliveries, additional shipping costs, or losses arising from:

  • Incorrect addresses;

  • Incomplete address information;

  • Incorrect postal codes;

  • Refused deliveries; or

  • Failure to collect parcels from designated collection points.

Additional shipping fees may apply if an order must be reshipped.

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8. LOST, DAMAGED, OR MISSING SHIPMENTS

If your order arrives damaged, or if you believe your shipment has been lost in transit, please contact us as soon as possible.

Claims relating to lost or damaged shipments may be subject to carrier investigation procedures and time limits.

We may request photographs, shipment details, and other information to assist with resolving the issue.

Replacement or refund eligibility will be assessed in accordance with our Returns & Refunds Policy and any applicable consumer protection laws.

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9. DELIVERY DELAYS

If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you using the contact details provided at checkout.

Delays caused by customs authorities, shipping carriers, weather events, public emergencies, strikes, or other events beyond our reasonable control shall not constitute a breach of this Policy.

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10. RETURNS AND REFUNDS

For information regarding returns, cancellations, refunds, and exchanges, please refer to our Returns & Refunds Policy available on our website.

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Nothing in this Policy limits any statutory rights available to consumers under applicable law, including the Consumer Rights Act 2015 and other UK consumer protection legislation.

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11. CONTACT US

If you have any questions regarding shipping or delivery, please contact:

Human Balance AI

Website: www.humanbalance.ai

Email: rob@humanbalance.ai

Contact Form: www.humanbalance.ai/contact

We will work with SuperPatch® and our fulfilment partners where necessary to assist with shipping-related enquiries.

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